Étiquette : random life

heathyr:

What kind of customer service voice are you?

The Sweet Southerner

  • heavy southern accent (genuine or put-upon), super candy sweet tone that will give the customer cavities
  • “honey” “y’all” “ain’t” “oh my goodness” “you’re very welcome hun”

1920s Pep & Charm

  • talking like you’re the owner of the local sodafountain (or john mulaney)
  • “by golly” “attaboy” “why/yes of course!” “yep/yeppers!”

The Helpful Dude

  • very casual yet earnest language, cali surfer aesthetic
  • “yeah man” “i got you dude” “cool cool cool” “no prob” “uhhhh”

Dealing With a Baby Boomer

  • very confident professional language in case they think you’re not qualified, no contractions, avoiding “uhhh” or “ummm,” faking that you checked with your supervisor and give them the exact same info you gave them before
  • “yes ma’am/sir” or just “yes/no” “you’re welcome” “one moment please”

I Am The Manager

  • all kinds of authority in tone, almost euphoric in nature while also being polite even though they’re yelling on the other end of the line/counter
  • 🙂 I AM THE MANAGER 🙂

Present But Mentally Done

  • lots of paralanguage, for example “mhm” “mmm” “uhhhh” *sigh*
  • flat speech, tired, is present but not really wanting to help or be here at all, may sound a little drunk but not actually drunk. just tired

Sympathetic Sally

  • tone of voice so caring that it could put a therapist to shame, wanting to help, on the customer’s side
  • “oh i am SO sorry about that” “let’s see what we can do!” “this is how i can help you” “i apologize profusely”

Military Background

  • very short responses, no-nonsense tone with minimal emotion, uses military alphabet to spell things, keeps conversation as fast and efficient as possible
  • “yes/no” “affirmative” “i can do that” 

There’s Nothing I Don’t Know

  • super confident, everything you say sounds like The Law, customers are almost intimidated by your knowledge
  • “according to our policy” “there is a fee for…” “your coupon is expired, no exceptions”

I Know Nothing

  • taking messages is your forte, unsure sounding tone, deflecting responsibility
  • “i can take a message and contact my supervisor” “let me confirm and get back to you” “i’ll get my manager”

And lastly,

The Millenial:

No Problem 🙂

tag urself fantasy weapons

maleprotag:

bow: considerate, healing personality, gentle voice, attentive, open fields watching the clouds, constantly talking about love, thought to be lazy at times, always in their thoughts

sword: protector, adventurous, late nights looking at the stars, the warmth of a sunset, usually late but always with reason, amiable, the gayest one, overly idealistic 

dagger: frank but fair, the first smell of rain after a hot day, sleeping in, cold drinks, sensible, doesnt share much about themselves, cares deeply, needs caffeine  

axe: brave, persistent but stubborn, rather use action than words, loud and boisterous, unmannerly but always apologizes, kind hearted, really likes dogs, the sensation of finally lying down in bed after a hard day

lance: cautious, practical, dumbass passing, overly defensive at times, prefers sweets to savory, the first to offer advice, a safe person to be around, probably bi

staff: intuitive and careful, writing poems, mid day tea, not the most athletic, sarcastic and witty, over working, lack of sleep, loyalty, probably really into frogs tbh